How to See What’s Not There

The other day I participated in an innovation day for the supply chain management division of a large company. The morning was spent on several presentations about how the group had innovated over the past year. One of the major innovations was a regular meeting in which suppliers and customers could talk with one another.

Now, I think this is a great idea, and I’m sure it made things more efficient for everyone. But as […]

The Value of Negative Space

The suggestion, if you’re thinking like Michael Porter, is to choose which of the objectives are less important. This is often easier than choosing the most important. The situation, your industry, your personality, your client’s preferences and the current status of your relationship will all impact which objective you choose not to pursue. Peel away the onion and see what’s left. […]

The Limits of Vision

Craig, my optician, started waxing about how great these new glasses were, how many famous (and smart) people owned a pair, and how he (being in good company) used them himself. He likes to talk, so he quickly moved on to his assessment of his suppliers. The SuperFocus people aren’t traditional eyewear manufacturers. They’re entrepreneurs — the new kids on the block. So when Craig offers suggestions for improvement, they usually respond with, That’s an interesting idea. We’ll try it. […]

Door to Door

I assume he was 100% commission based. Had he attended a training program to build his scripts? Did he build them alone or did the company provide scripts? Where did he live? How much did he make? How much thinking when into his dress. A tie paired with a scruffy, schoolboy outfit. Was it all considered, or was it all he had? […]

[Tim Hurson] is spectacular in large groups. He manages to engage everyone, using many compelling metaphors and images to better tell his story. He makes you laugh and think at the same time. He is very profound, yet he uses humor and doesn't take himself seriously. The result is a refreshing, inspiring and energizing experience.
   --RBC Financial Group